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VPN Disconnected
Hi, all Is there any new known problem with readycloud? I'm struggling to connect to 2 different NAS systems remotely from my work PCs (2 different PCs) I am getting the dreaded online (VPN Disco...
The VPN disconnected was due to a problem with the VPN server. We resolved the issue middle of last week. Anything you are experiencing since middle of last weeks is unrelated to the main issue that occurred on the server at the end of January.
Just found out about this myself!!
Customers are wondersing why backups are failing all over.
Spoke with NGear today 2.1.2017 at 1:50pm EST and asked why we did not get an email to our NG accounst letting us know.
The entire VPN is down for Readycloud clients though my android device can connect.
Regards,
Augie Grosso
Hey,
My readynas is way past the 90 phone tech support. When I called in they wanted me to pay to renew my phone support contract which it was going to cost me $150 just to find out if this "VPN disconnect" was an wide spread outage or was it just me. I was able to contact another department and they were helpful.
They still could not answer my question about notifying people when this happened or provide me a good time frame when they can have this resolve.I was ready for that to happen also but they did not have a chance as I exploded on them about the situation of no notifications on this little known or advertised issue, though the L1 support phone guys did not deserve it I feel bad now.
Regards,
Augie Grosso
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