Forum Discussion

Luminary

Jan 30, 2017

Solved

VPN Disconnected

Hi, all Is there any new known problem with readycloud? I'm struggling to connect to 2 different NAS systems remotely from my work PCs (2 different PCs) I am getting the dreaded online (VPN Disco...

Desktop client

kohdee
Feb 08, 2017
The VPN disconnected was due to a problem with the VPN server. We resolved the issue middle of last week. Anything you are experiencing since middle of last weeks is unrelated to the main issue that occurred on the server at the end of January.

cidik

Aspirant

Feb 01, 2017

Today, I received a call from NetGear support, with information that this well know problem, with world wide range. Technicals are working on it, buy ETA is not knowen yet.

Densterdad
Aspirant
Feb 02, 2017
ReadyNAS problem solved!!!! I'm able to login again.
- JD1
  Guide
  Feb 02, 2017
  Thanks for the update. I was able to successfully get connected through ReadyCloud VPN this morning. Now, I think that Netgear needs to give us all one year phone support to make it up to there awesome customers.
  - StephenB
    Guru - Experienced User
    Feb 02, 2017
    FWIW I have suggested that communication on service outages needs to be improved.
    
    I also posted one suggestion in the idea exchange that you might vote for if you think it would serve. https://community.netgear.com/t5/Idea-Exchange-for-ReadyNAS/Opt-in-for-emails-related-to-ReadyCloud-Remote-services-outages/idi-p/1221166#M798
    
    As a reminder, you vote by clicking on the large up arrow next to the idea.