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Forum Discussion

Jaroslaw's avatar
Mar 04, 2016
Solved

Anti-Virus Plus - unabel to configure

Hello all,

I am unable to configure Anti-Virus Plus advanced functionalities.

Antivir basic is updated and activated, yest "Plus" one says that basic antivir is disabled and I should enable it.

Very strange, I can not even set any actions to be performed  by Anti-Virus Plus.

Anything wrong with my config?

  • There were some issues reported in ARM build of AV Plus v2.0.3.  We have since released v2.0.4 which should resolve these issues, it should be available in your apps list, or for manual download from apps.readynas.com.

8 Replies

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  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello Jaroslaw,

     

    Which setting specifically you are trying to change? It may be best you post some screenshots.

     

    Since you are getting an error message about the basic AntiVirus, please try disabling then re-enabling the AntiVirus. I also suggest using another web browser.

     

    May I ask what is the current firmware version of your NAS?

     

    Regards,

     

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      First, if you are running 6.4.1 or 6.4.2 there is a performance issue with antivirus, and you should leave the service disabled (unless you are testing the fix for Netgear).

       

      If you do want to enable it, then you need to go to the system->services tab to enable the service.  Then the Anti-Virus Plus app can configure it.

       

      This is a bit confusing - it would be better if the Plus app also let you enable/disable the service itself.

      • Jaroslaw's avatar
        Jaroslaw
        Guide

        Hell,

        FW 6.4.2

        None of the settings of Anti-Virus Plus can be altered. No matter the browser or OS (Win, MAC)

        It says that real-time scanning is disabled which is in fact enabled. Cannot set AV to fix or delete the threats, cannot plan scanning. Nothing at all can be changed under AV Plus tab.

        I forgot to mention that there also is "wrong certificate" issue.

         

         

  • siigna's avatar
    siigna
    NETGEAR Employee Retired

    There were some issues reported in ARM build of AV Plus v2.0.3.  We have since released v2.0.4 which should resolve these issues, it should be available in your apps list, or for manual download from apps.readynas.com.

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