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jereaa's avatar
jereaa
Aspirant
Oct 09, 2018

Antivirus is not updating (ReadyNAS OS 6.9.4)

I've just installed my new ReadyNAS 214. First thing I did was to update the OS to version 6.9.4, so I can tell I am connected to the internet.   The antivirus, being enabled or disabled, is al...
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JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Oct 10, 2018

Hi jereaa,

 

Welcome to the Community!

 

You can try assigning a static DNS on the NAS and see if that helps.


Regards,

  • jereaa's avatar
    jereaa
    Aspirant
    Oct 10, 2018

    Did it, and nothing changed. Still have the same problem :/

    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired
      Oct 11, 2018

      Hi jereaa,

       

      Can you download the logs and the send it to me? You can upload that to a file sharing site and then PM me the download link.

       

      Regards,

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired
        Oct 12, 2018

        Hi jereaa,

         

        Can you also enable the Secure Diagnostic Mode on the NAS? We will check if the NAS can really reach the Internet. You can enable that by going System > Settings > Support then PM me the 5-digit number. We will check if we can see that port.

         

        Regards,

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