NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jereaa
Oct 09, 2018Aspirant
Antivirus is not updating (ReadyNAS OS 6.9.4)
I've just installed my new ReadyNAS 214.
First thing I did was to update the OS to version 6.9.4, so I can tell I am connected to the internet.
The antivirus, being enabled or disabled, is al...
JohnCM_S
Oct 10, 2018NETGEAR Employee Retired
Hi jereaa,
Welcome to the Community!
You can try assigning a static DNS on the NAS and see if that helps.
Regards,
jereaa
Oct 10, 2018Aspirant
Did it, and nothing changed. Still have the same problem :/
- JohnCM_SOct 11, 2018NETGEAR Employee Retired
Hi jereaa,
Can you download the logs and the send it to me? You can upload that to a file sharing site and then PM me the download link.
Regards,
- JohnCM_SOct 12, 2018NETGEAR Employee Retired
Hi jereaa,
Can you also enable the Secure Diagnostic Mode on the NAS? We will check if the NAS can really reach the Internet. You can enable that by going System > Settings > Support then PM me the 5-digit number. We will check if we can see that port.
Regards,
- jereaaOct 12, 2018Aspirant
I've enabled the Secure Diagnostic Mode and PM'ed you the port.
Thanks for your help.
- Andrew_DMOct 19, 2018Tutor
Hi JohnCM_S,
We have RN31400-100EUS with 4x2TB disks 12% full XRAID upgraded to 6.9.4 now since October 16 saying the same error. Looking in system.log ClamAV version 0.99.3 error recommending 0.100.2 and all daily .cdiff 100% successful but the buildcld can't add the daily.hdb to the new daily.cld and hence fails to update. looked at /dev/md0 and of the 4GB its got <300MB left but that isn't the error - looks like with some offline testing its the included ClamAV version 0.99.3 thats the problem as the new signatures are not backwards compatible to before version 0.100.2
So can this be a fix in 6.9.5 sharpish??
Andrew
- Andrew_DMNov 21, 2018Tutor
Ah after much testing the signatures are fine with v0.99.3 of ClamAV.
The problem turned out to be the signature files had become enormous and then corrupt in /var/lib/clamav so with a quick name change to .bck on mirrors.dat, main.cvd and daily.cvd then running freshclam -v all is good again and we have 100% AV working without issue, so have deleted the three old .bck files and all is fine...
Cheers and regards, Andrew.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!