NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

nhasenoehrl's avatar
nhasenoehrl
Aspirant
Jan 06, 2021
Solved

Cannot activate Antivirus

Hi,

I am experiencing Ransomware attacks and I would like to know how to activate Antivirus on my ReadyNAS system. I know that the option SHOULD appear in System-->Settings-Services but unfortunately the antivirus button does not appear there. Now, I am also running ZoneAlarm Extreme Security on all my local computers, but it does not seem to be able to work on the NAS.

Does anyone have any helpful suggestions for me?

By the way: ZoneAlarm has stopped the ransomware attack in an early stage, but about 30 files were encrypted. I can get these back from backups (on the NAS), so that is not the big problem. But I am worried because I don't know how to protect the NAS right now.

Thank you all for any help you can give me.

NH

  • nhasenoehrl's avatar
    nhasenoehrl
    Jan 06, 2021

    Well, that would explain it. But I can always use ZoneAlarm and check the NAS over the Local Network, takes a long time, though.

5 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    What ReadyNAS model do you have, and what firmware are you running on it?

      • rn_enthusiast's avatar
        rn_enthusiast
        Virtuoso

        I believe Netgear removed the Anti-virus service from the RN100 series NAS, due to them being too underpowered to run it properly. I think this was done since the 6.10.x firmwares.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More