Cannot install Apps on 6.8.0

Any attempt on 3 different ReadyNAS's (just updated to 6.8.0 firmware), to install downloaded App .deb files results in "cannot read property 'childNodes' of undefined" error. Doesn't matter which a...

ChildNodes

error

Netgear Apps & Add-ons

RN314

philask

Aspirant

Aug 16, 2017

I have the exact same issue with 6.8.0, I can't install or uninstall apps. Looking at dpkg.log it looks like it could be related to cacti.

If I try to uninstall:

2017-08-16 06:30:03 startup packages configure
2017-08-16 06:30:03 configure cacti:all 0.8.8b+dfsg-8+deb8u6 <none>
2017-08-16 06:30:03 status half-configured cacti:all 0.8.8b+dfsg-8+deb8u6

And if I try to install (Plex): (I get the dashboard error Cannot install application plexmediaserver-ros6-binaries. )

2017-08-16 06:31:09 startup packages configure
2017-08-16 06:31:09 configure cacti:all 0.8.8b+dfsg-8+deb8u6 <none>
2017-08-16 06:31:09 status half-configured cacti:all 0.8.8b+dfsg-8+deb8u6
2017-08-16 06:31:12 startup archives unpack
2017-08-16 06:31:12 install plexmediaserver-ros6-binaries:amd64 <none> 1.8.1.4139-c789b3fbb
2017-08-16 06:31:12 status half-installed plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:44 status unpacked plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:44 status unpacked plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:44 startup packages configure
2017-08-16 06:31:44 configure cacti:all 0.8.8b+dfsg-8+deb8u6 <none>
2017-08-16 06:31:44 status half-configured cacti:all 0.8.8b+dfsg-8+deb8u6
2017-08-16 06:31:44 configure plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb <none>
2017-08-16 06:31:44 status unpacked plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:44 status half-configured plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:53 status installed plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:53 status triggers-pending libc-bin:amd64 2.19-18+deb8u10.netgear1
2017-08-16 06:31:54 trigproc libc-bin:amd64 2.19-18+deb8u10.netgear1 <none>
2017-08-16 06:31:54 status half-configured libc-bin:amd64 2.19-18+deb8u10.netgear1
2017-08-16 06:31:54 status installed libc-bin:amd64 2.19-18+deb8u10.netgear1
2017-08-16 06:31:54 startup packages purge
2017-08-16 06:31:54 status installed plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:54 remove plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb <none>
2017-08-16 06:31:54 status half-configured plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:55 status half-installed plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:55 status triggers-pending libc-bin:amd64 2.19-18+deb8u10.netgear1
2017-08-16 06:31:55 status config-files plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:55 purge plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb <none>
2017-08-16 06:31:55 status config-files plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:57 status config-files plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:57 status config-files plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:58 status config-files plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:58 status config-files plexmediaserver-ros6-binaries:amd64 1.8.1.4139-c789b3fbb
2017-08-16 06:31:58 status not-installed plexmediaserver-ros6-binaries:amd64 <none>
2017-08-16 06:31:58 trigproc libc-bin:amd64 2.19-18+deb8u10.netgear1 <none>
2017-08-16 06:31:58 status half-configured libc-bin:amd64 2.19-18+deb8u10.netgear1
2017-08-16 06:31:58 status installed libc-bin:amd64 2.19-18+deb8u10.netgear1
2017-08-16 06:31:58 startup packages configure
2017-08-16 06:31:58 configure cacti:all 0.8.8b+dfsg-8+deb8u6 <none>
2017-08-16 06:31:58 status half-configured cacti:all 0.8.8b+dfsg-8+deb8u6

btaroli

Prodigy

Aug 17, 2017

I saw this very issue mentioned in the release notes for 6.8 as a known problem that will be addressed in 6.8.1. It just says "apps installed from UI, workaround is to install manually." But given how it's described here, it sounds like you DID download the .deb and install as "upload" in the apps page? IF so, then I'm avoiding 6.8.0 until this is fixed. That's a super nasty problem I'm stunned wasn't caught in beta.

philask
Aspirant
Aug 17, 2017
Thanks, that's really stupid of them to release 6.8 without catching this bug. I now have a NAS with two dead apps because they wouldn't install / upgrade.
Sandshark
Sensei - Experienced User
Aug 21, 2017
btaroli wrote:
I saw this very issue mentioned in the release notes for 6.8 as a known problem that will be addressed in 6.8.1. It just says "apps installed from UI, workaround is to install manually." But given how it's described here, it sounds like you DID download the .deb and install as "upload" in the apps page? IF so, then I'm avoiding 6.8.0 until this is fixed. That's a super nasty problem I'm stunned wasn't caught in beta.
If Netgear is relying on Beta testing to find this kind of bug, then their test philosophy is inadaquate. This is simply not they kind of thing you rely on beta testing to find. You cannot expect a random self-selected group of users to install/update every app during a beta test phase. Most will just verify that the already-installed apps still work. Finding this type of error requires a list of reverse compatibility tests. A bad list of requirements yeilds a bad set of tests.
StephenB
Guru - Experienced User
Aug 21, 2017
btaroli wrote:

That's a super nasty problem I'm stunned wasn't caught in beta.

Since it's listed as a known problem, it was either caught in beta or in Netgear's testing.

I don't know why they released it with that bug.
- Sandshark
  Sensei - Experienced User
  Aug 23, 2017
  StephenB wrote:
  Since it's listed as a known problem, it was either caught in beta or in Netgear's testing.
  
  Except that the work-around either doesn't work or is incomplete. If by "manually install the app" they mean via the Upload button on the Apps page (which is still part of the UI, which it says is broken), that doesn't work, either. If they mean via SSH and the command line, they certainly need to give more information, starting with "No work-around except via SSH, which may result in denial of support."
  - StephenB
    Guru - Experienced User
    Aug 23, 2017
    Sandshark wrote:
    
    StephenB wrote:
    
    Since it's listed as a known problem, it was either caught in beta or in Netgear's testing.
    
    Except that the work-around either doesn't work or is incomplete.
    
    I agree (and I'd have argued against releasing 6.8.0 with that limitation).

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