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jaholstein

Guide

Dec 22, 2022

Solved

ReadyNAS 104 [6.8.0] Communication error to NTP & Updates

Hello

ReadyNAS 104 [firmware 6.8.0]

I can access the device on 192.168.1.10 just fine as ADMIN.

I can see all the SHARES and drill down through them.

When I press "Check for Updates" I get "Operation time out, Communication error, Check your Internet connection, DNS Settings or proxy settings"

When I check time settings and put in 132.163.96.5 I get "failed to set NTP settings. NTP server is untrachable"

For some reason the NAS in not getting to the internet.

I have 3 laptop / desktop / smartphone that are able to get to the internet.

I can get to my ATT Router [Arris BGW210-700], ran diagnostics and all passed.

Please someone give me a Christmas Suggestion

Answer me like I'm in 2nd grade please [actually 74].

Thanks, Jim-Near-StLouis

FYI my PLEX media server can't find the NAS either if that helps out your answer.

FYI: on the netgear log I found this ONLY entry with NTP. I don't know how to enable and the Netgear factory NTP values have disappeared.

Sat Dec 17 2022 18:28:22

System: NTP is disabled.

Sandshark
Dec 24, 2022
I suspect that while the DHCP address range included .10, your son did one other thing you didn't realize -- changed the NAS to use a static address that was previously assigned by DHCP. Step one is to enable DHCP on the NAS. Then, if you want the NAS IP address to remain the same (and you really should), reserve the address in the router instead of setting the NAS to use a static one.

If you have no choice other than to use a static address, then leave the second LAN port set to DHCP, and you can always change the cable over to re-gain access if something happens (like changing the router to one that uses a different address range), you can swap the cable and re-gain access (at a new DHCP address you can find on the display or in RAIDar)..

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StephenB
Guru
Dec 22, 2022
jaholstein wrote:

Hello

ReadyNAS 104 [firmware 6.8.0]

I can access the device on 192.168.1.10 just fine as ADMIN.

I can see all the SHARES and drill down through them.

--

When I press "Check for Updates" I get "Operation time out, Communication error, Check your Internet connection, DNS Settings or proxy settings"

When I check time settings and put in 132.163.96.5 I get "failed to set NTP settings. NTP server is untrachable"

Are you using DHCP to assign the NAS an IP address? Or did you create a static IP address?

FWIW, you might consider using 0.us.pool.ntp.org and 1.us.pool.ntp.org for NTP (or similar pool.ntp.org addresses for your geography).
- jaholstein
  Guide
  Dec 23, 2022
  THANKS so much for replying
  1) I'm letting the system assign 192.168.1.10 to the NAS [it has remained that ## for ever]
  The DHCP start address is 192.168.1.64 so the 1.10 just stays there.
  2) I used both NTP values youi suggested and get the same error
  If you want screen shots from my ATT router - let me know.
  That's where I think the problem is - the NAS is unreachable OUT or INTERNALLY by the ROKU/PLEX application. yet I can file-manage the NAS from anywhere else on the home network. Really confusing me. Thanks.
  - StephenB
    Guru
    Dec 23, 2022
    jaholstein wrote:
    
    THANKS so much for replying
    
    1) I'm letting the system assign 192.168.1.10 to the NAS [it has remained that ## for ever]
    The DHCP start address is 192.168.1.64 so the 1.10 just stays there.
    
    2) I used both NTP values youi suggested and get the same error
    
    If you want screen shots from my ATT router - let me know.
    
    That's where I think the problem is - the NAS is unreachable OUT or INTERNALLY by the ROKU/PLEX application. yet I
    
    It does sound like the router might be preventing the NAS from reaching the internet.
    
    Have you tried rebooting the NAS and the router?