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Idward's avatar
Idward
Aspirant
May 12, 2021
Solved

ClamAV is not updating. Error 503

I am getting regular emails about my readynas' AV being out of date.  I logged on and ran freshclam getting back   ClamAV update process started at Wed May 12 11:31:09 2021 WARNING: Your ClamAV in...
  • JohnCM_S's avatar
    JohnCM_S
    May 21, 2021

    Hi @Sandshark,

     

    We are still investigating why the AV database is still not updating for some users even after updating to 6.10.5.

     

    For this particular case, L3 checked /var/lib/clamav and saw that daily.cld was still outdated. L3 needs to renew it so they removed the two files (daily.cld and mirrors.dat) then ran freshclam.

     

    If the user is knowledgeable in Linux, they can try this, but it will be best if they can send the logs to me or @Marc_V so we can forward this to the appropriate team and they can further investigate the issue

     

    Regards,

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
May 12, 2021

Hi Idward,

 

May I know the model number of your ReadyNAS unit and the current firmware of it?

 

If the firmware is not yet on 6.10.5, you can try updating the firmware to it. The 6.10.5 firmware addressed an issue wherein the ClamAV fails to update the database. You can read the release notes here.

 

Regards,

Idward's avatar
Idward
Aspirant
May 12, 2021

ReadyNAS 2304

Firmware 6.10.4 Hotfix 1. 

 

I hit the check for updates and it gave me an "you are all up to date" message. 

    • Idward's avatar
      Idward
      Aspirant
      May 12, 2021

      I upgraded to 6.10.5. and that did not fix it, still getting an error 

       

      Now, worringly, it will not let me connect to the admin web page. It gives me the password prompt then goes through the "Connecting to ReadyNAS Admin Page" and kicks out with a timeout error.

       

      Fortuantly, I can still ssh into it and access the file server, though RAIDar 6.5.0 does not pick it up. 

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired
        May 12, 2021

        Hi Idward,

         

        Have you tried rebooting the NAS?

         

        If you are still not able to access the admin page or if the NAS is still not detected on RAIDar even after rebooting it, you can also try doing an OS reinstall and see if that helps.

         

        Regards,

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