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Forum Discussion

Idward's avatar
Idward
Aspirant
May 12, 2021
Solved

ClamAV is not updating. Error 503

I am getting regular emails about my readynas' AV being out of date.  I logged on and ran freshclam getting back   ClamAV update process started at Wed May 12 11:31:09 2021 WARNING: Your ClamAV in...
  • JohnCM_S's avatar
    JohnCM_S
    May 21, 2021

    Hi @Sandshark,

     

    We are still investigating why the AV database is still not updating for some users even after updating to 6.10.5.

     

    For this particular case, L3 checked /var/lib/clamav and saw that daily.cld was still outdated. L3 needs to renew it so they removed the two files (daily.cld and mirrors.dat) then ran freshclam.

     

    If the user is knowledgeable in Linux, they can try this, but it will be best if they can send the logs to me or @Marc_V so we can forward this to the appropriate team and they can further investigate the issue

     

    Regards,

Idward's avatar
Idward
Aspirant
May 12, 2021

ReadyNAS 2304

Firmware 6.10.4 Hotfix 1. 

 

I hit the check for updates and it gave me an "you are all up to date" message. 

  • Idward's avatar
    Idward
    Aspirant
    May 12, 2021

    I upgraded to 6.10.5. and that did not fix it, still getting an error 

     

    Now, worringly, it will not let me connect to the admin web page. It gives me the password prompt then goes through the "Connecting to ReadyNAS Admin Page" and kicks out with a timeout error.

     

    Fortuantly, I can still ssh into it and access the file server, though RAIDar 6.5.0 does not pick it up. 

    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired
      May 12, 2021

      Hi Idward,

       

      Have you tried rebooting the NAS?

       

      If you are still not able to access the admin page or if the NAS is still not detected on RAIDar even after rebooting it, you can also try doing an OS reinstall and see if that helps.

       

      Regards,

      • Idward's avatar
        Idward
        Aspirant
        May 12, 2021

        The only thing I can think is maybe the bond is causing an issue?

         

        Is there a way to do the OS reinstall from the commandline? 

         

        I don't think would delete anything from the disk but I wanted to be sure. 

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