Forum Discussion

Aspirant

Apr 01, 2016

Solved

How to reset login password for ReadyNAS Surveillance

Hello,

I installed the ReadyNAS Surveillance App several months ago to have a look-see and at that time changed the admin password to something more secure. I am now ready to connect a camera but I can't remember the password.

Is there some way to reset the Surveillance App password without doing a factory reset of the nas and having to restore all the data from backup?

I have tried uninstalled and reinstalled the Surveillance App and have reinstalled the OS from the boot menu, which resets the main admin password but not the Surveillance App password.

Thank you

Surveillance

siigna
Apr 02, 2016
StephenB wrote:

I believe that Surveillance is supposed to use the NAS admin password. You might need L3 support's help to resolve this.

The default credentials are admin / password, but Surveillance uses a separate user database from the ReadyNAS.

decnal wrote:

Thanks for the help guys - I'll give customer support a try

Shouldn't even need a call to support.

If you haven't changed the ReadyNAS admin user password (from the default password), you'll need to do that.

Login to your volume's SMB share (default volume is data), like \\your_nas\data with the admin user.

You may need to show hidden files, but should be able to go to .apps\surveillance\etc

View the file called shadow, your password is there.

15 Replies

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JennC
NETGEAR Employee Retired
Apr 01, 2016
Hello decnal.

Welcome to the community!

What is the model number of your ReadyNAS unit?

Have you tried admin/netgear1 and admin/password?

Regards,
- decnal
  Aspirant
  Apr 01, 2016
  Hi JennC,
  
  Thanks for your reply.
  
  Model is 102
  
  Yes I tried admin/netgear1 and admin/password after reinstalling the OS from the boot menu - no luck
  - StephenB
    Guru - Experienced User
    Apr 01, 2016
    decnal wrote:
    
    Yes I tried admin/netgear1 and admin/password after reinstalling the OS from the boot menu - no luck
    
    The default admin password of the RN102 would be "password". If you did an OS reinstall, then only "password" would work for the admin ui. Was that ok?
    
    But I think you are wanting to reset the Surveillance password - not the NAS password. Is that correct?
Lucie20
Aspirant
Feb 23, 2017
Can you just run through logging into "your volumes SMB" I've had trouble with logging into the surveillance app.