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Forum Discussion
Milestone Arcus & ONVIF Camera
I am trying to install a ONVIF compatible camera in Milestone Arcus and I can get it to be detected but I cannot get an image. I have tried pretty much every setting but no luck. The camera is an A...
Hi RichFitz
Welcome to the Community!
The ONVIF Camera might have been added successfully but one of the issues might be with the licenses.
One possible cause why an added camera is not showing the output video is insufficient licenses activated on the account.
You can check under Settings, active licenses should show just above the Buy and Activate License button.
Milestone Arcus provides 2 Trial camera licenses which runs for 60 days. After this period you will have to purchase and activate a license which has 1,4,8 camera packages.
If you have the licenses or have already purchase a license but still not showing the output, try re-adding the camera, clearing cache of the browser or restarting the mobile app.
Hope this helps!
Regards
Thanks Marc,
It is not a licence issue as I have sufficient licences and have tried deleting and re-installing a number of times without luck.
Any other suggestions?
Hi RichFitz
If you have sufficient licenses but still not getting the camera to output the video then we might need to check the camera itself.
Do you have cameras connected which are working? How many? Are they the same model?
Hi Marc,
Yes I do have other cameras that work fine. I have 3 others that all work which are all different models of Acti cameras:
- E77
- E76
- TCM -7411
- ACM -7411 (not worjking)
Hi
How many licenses you have on the account? Would you be able to try removing one of the cameras then add the ACM-7411. Also, if you can request for another ACM-7411 to test to isolate any issues on the camera.
This might be a case of a non compatible model but since it's ONVIF compliant we cannot say yet and they release updates on newer models once it's tested. The cameras though is already listed on compatible cameras for Milestone
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