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Forum Discussion
Solved
Trouble activating Milestone Arcus on RN314
Hi folks -- I just bought a 4-camera license for Milestone Arcus from CDW, but when It try to activate it via the portal at milestone.netgear.com, it keeps saying "Please enter a valid key". Any ideas? I tried entering it with and without hyphens, tried both Firefox and Chrome, verified my serial # is correct but it refuses to accept it. Did I get a bad key??
My server: ReadyNAS RN-314
Product: Milestore Surveillance
SKU: RNVMSMA4-10000S (For Milestone 4 channel)
Hi robm42
Your license should be okay now. Kindly try to re-run the app. the 4 camera license support should show up there. We have to get this reported and activated from Support.
Many thanks! I would like to encourage you to mark the reply as an accepted siolution so other members will be able to benefit from the thread.
Regards
4 Replies
Replies have been turned off for this discussion
I sent a PM to Marc yesterday, but thought I should post something here also. I ordered through the CDW website, but the actual Distributor was "D & H Distributuing". I emailed them a few days ago about the issue (about an hour after they emailed me the bad key) but have heard nothing back.
Marc did reply to me and said he would look into it. Very glad to have this Community support!
Regards,
-Rob
First Name:
LICENSEDESK
Last Name:
Company Name:
D & H DISTRIBUTING
Email:
LICENSEDESK@DANDH.COM
Hi robm42
Your license should be okay now. Kindly try to re-run the app. the 4 camera license support should show up there. We have to get this reported and activated from Support.
Many thanks! I would like to encourage you to mark the reply as an accepted siolution so other members will be able to benefit from the thread.
Regards
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