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robm42's avatar
robm42
Aspirant
Oct 15, 2018
Solved

Trouble activating Milestone Arcus on RN314

Hi folks -- I just bought a 4-camera license for Milestone Arcus from CDW, but when It try to activate it via the portal at milestone.netgear.com, it keeps saying "Please enter a valid key".  Any ide...
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  • Marc_V's avatar
    Marc_V
    Oct 17, 2018

    Hi robm42

     

    Your license should be okay now. Kindly try to re-run the app. the 4 camera license support should show up there. We have to get this reported and activated from Support.

     

    Many thanks! I would like to encourage you to mark the reply as an accepted siolution so other members will be able to benefit from the thread.

     

     

    Regards

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Oct 16, 2018

Hi robm42

 

Have you tried contacting CDW about this? At least they should also check the validity of it.

 

You can PM me the license keys and also the serial number of your NAS so we can check too.

 

 


Regards

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