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Forum Discussion
Milestone Arcus & ONVIF Camera
I am trying to install a ONVIF compatible camera in Milestone Arcus and I can get it to be detected but I cannot get an image. I have tried pretty much every setting but no luck. The camera is an A...
Thanks Marc,
It is not a licence issue as I have sufficient licences and have tried deleting and re-installing a number of times without luck.
Any other suggestions?
Hi RichFitz
If you have sufficient licenses but still not getting the camera to output the video then we might need to check the camera itself.
Do you have cameras connected which are working? How many? Are they the same model?
Hi Marc,
Yes I do have other cameras that work fine. I have 3 others that all work which are all different models of Acti cameras:
- E77
- E76
- TCM -7411
- ACM -7411 (not worjking)
Hi
How many licenses you have on the account? Would you be able to try removing one of the cameras then add the ACM-7411. Also, if you can request for another ACM-7411 to test to isolate any issues on the camera.
This might be a case of a non compatible model but since it's ONVIF compliant we cannot say yet and they release updates on newer models once it's tested. The cameras though is already listed on compatible cameras for Milestone
I am only working with the 2 trial licences but I have deleted and re-added cameras to test each type of camera I own and it is only the ACM-7411 that I can't get to work. I actually have another ACM-7411 which I have also tested and I run into the same issue. Frustratingly Arcus detects the camera and then configures it according to how it thinks it should be set-up but you can't then edit some of the configuration settings to the values that you want to set it to (eg: frame rates etc) which may well then enable you to extract an image from it. I actually have the ACM-7411 woking fine in Readynas survellaince so I am pretty sure there is nothing wrong with the camera.
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