Forum Discussion

Aspirant

Jan 13, 2016

Option missing to select certain (tested, compatible) cameras

Sir/Ma'am: I have used a Sony SNC-DH280 camera with ReadyNAS Surveillance successfully for several months now. However, when I added a Sony SNC-VM630 series camera to my network, I was unable to...

NETGEAR Employee Retired

Jan 13, 2016

Hi mwbyrnes,

What Firmware does the said camera is using?

Kind regards,

BrianL
NETGEAR Community Team

mwbyrnes
Aspirant
Jan 13, 2016
Brian,

Thanks for your prompt reply! Sony is shipping those cameras with firmware 2.5.0 (what I'm currently on) and has a 2.6.1 revision available, as well. I'm aware that the test results were for the 1.9.2 release, but there isn't any way to downgrade to an old camera firmware. Regardless of what Sony does with their firmware, the more concerning factor is that there's no dropdown option in the Surveillance software to even pick that model and no note in the published compatibility list that says how the tester achieved their result (i.e.: "This camera doesn't appear in the menu, so instead pick this other model").

With respect,

Mike
- BrianL2
  NETGEAR Employee Retired
  Jan 13, 2016
  Hi mwbyrnes,
  
  You're welcome and thanks for the additional information that you've provided. I may have to check this with my colleagues and see what I can find.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team