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Forum Discussion
RN10400 NAS won't boot HELP
I have a office Ready NAS that won't boot or show a managment menu. Files are not accessable, data recovery is imporant. Front panel says booting then goes black and no data when I touch the power b...
ReadyNAS systems put a small OS partition on the disks (4 GB). The system boots from the partition, and that is where linux and the ReadyNAS application are installed. That partition is what we mean by "volume root". It's not at all the same as the data volume.
As Marc_V suggests, you can contact Netgear paid support (via my.netgear.com ) and have them fix this. You could also look yourself, but there may be damage to the NAS configuration files which would be hard to troubleshoot - Netgear can repair those. If you want to use paid support, it is best not to attempt repairs yourself.
Either way, you would need to be in the office to boot up the NAS in tech support mode. Netgear can then access the NAS remotely (using a code that is displayed on the LCD). You could alternatively access the linux CLI using telnet. We can give you some guidance on how to do that if you like.
Instructions for booting into tech support mode are on pages 28-29 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
Thanks for everyones help,
At this point I think using paid support is best, Hopefully there is a decent way to get it booted and working. If it was my device I would just do it myself, but with my guess being other configuration issues to arise I am sure it will be a pain.
I need to backup the data right away after getting it working.
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