NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Suncoaster
Aug 26, 2015Aspirant
Stuck in Setup Wizard
This is the error I get when I attempt to finish the setup of this application. What do I need to do to fix this problem.
JennC
Aug 26, 2015NETGEAR Employee Retired
Hi Suncoaster,
Have you tried also removing the app then re-adding it?
Do you also get the same problem when installing other apps?
Regards,
Suncoaster
Aug 26, 2015Aspirant
JennC wrote:Hi Suncoaster,
Have you tried also removing the app then re-adding it?
Do you also get the same problem when installing other apps?
Regards,
The only other app I have installed is the Antivirus Plus and after your help it is working fine. Yes I have tried several times and it always fails at the same place. The log says the app installed correctly.
Regards
- JennCAug 26, 2015NETGEAR Employee Retired
Hi Suncoaster,
Please turn off AntiVirus plus then try launching the ReadyNAS Photos 2 again. Please also try adding another P2P app like Qbittorent client and see if the same problem or if it will launch with the AntirVirus plus running or with the ReadyNAS Photos 2.
Regards,
- SuncoasterAug 27, 2015Aspirant
Sorry for the slow response. OK I tried Photos 2 both with and without Antivirus running and it had no effect. I have installed Qbittorrent and Transmission and both run both with and without Antivirus, so the problem child is still Photos 2.
Regards
- JennCAug 27, 2015NETGEAR Employee Retired
Hello Suncoaster,
I see. Download the logs and just have it ready.
Let's wait for mdgm to check.
Regards,
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!