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Forum Discussion
ReadyNas app does not sync properly
I am having an issue with the readycloudapp current version. It will connect remotely to the NAS but will only download some but not all the synced documents. The shared folder link keeps flashing working offline then to syncing.
I have tried uninstalling and re-installing. Creating and using a different user. It does not matter.
I can open the browser version version and drag and drop files and they appear on the NAS in the remote location. They are also deleted from the remote NAS when i choose to delete them.
Not sure what else to check. Any information would be great. I need to get this resolved.
Thanks
Larry
3 Replies
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Hi capflash
Welcome to the Community!
What ReadyCloud app are you using? Desktop app or mobile? Mac or Windows?
What is the firmware of the NAS?
I would suggest checking under the cloud tab if both services are checked
Add a DNS server address to your network settings of your NAS.
Also, if you have any Security software installed/enabled try to disable it there are instances that the application is being blocked.
There might be files that are in use at the the time of syncing.
Windows desktop app
Cloud in the nas both show internet available and services available
DNS is setup on the nas
firmware is 6.9.3
windows 10 defender for antivirus
We can use the readynas cloud and it will allow us to transfer files delete files etc.
We can use ftp to transfer files to the nas from a remote location using port 21.
We can use the app to look at files and transfer via drag and drop.
Just will not sync. I also setup a second user same issue, i reset permissions on the shared folder same issue.
Hi capflash
How about setting up a new shared folder?
Also what files are being synced? Any files that an App might be using in the background?
If you can try disabling Windows defender and test sync again.
Can you try to acquire the logs from c:\Users\<system loggedin user>\AppData\Local\ReadyCLOUD
Regards
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