Forum Discussion

Luminary

Apr 18, 2018

Solved

RN202 - Cannot uninstall application IDrive

Hi,

I have an RN202 running the latest firmware 6.9.3. After rebooting, on the admin page I noticed all the installed apps display their names but their icons are missing. Since space was running low on the system volume, and the iDrive app seemed to be chewing up more space over time, I tried to uninstall it from the RN202 admin page but it failed with an email saying

"Cannot uninstall application IDrive".

Any ideas out there?

Best Regards,

Greg

Netgear Apps & Add-ons

RN202

Marc_V
Apr 24, 2018
gbeddow

The root volume has been full due to apps being installed on it. Also, one thing that might have added on the issue is with Quotas being enabled it has been disabled now.

FS check has been done, kindly see if there are still issues after the reboot.

Regards

10 Replies

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Marc_V
NETGEAR Employee Retired
Apr 19, 2018
Hi gbeddow

Have you tried clearing cache or using a different browser when uninstalling the app? Getting a full system volume greatly degrades the performance of the NAS.

You can send us the logs so we can check if it still fails to uninstall.

Sending logs

Regards
- Amidala
  NETGEAR Expert
  Apr 20, 2018
  What version of idrive is installed?
  - gbeddow
    Luminary
    Apr 20, 2018
    Hi Amidala,
    
    A little challenging to verify since, not only will iDrive not uninstall but, like all the other installed apps right now it won't run, but back in late February I updated to the latest iDrive version 1.00.15.
    
    --Greg