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RN31400 booting continuously
Hi all, Up until recently the RN31400 had been working fine and then when I needed to move it and shut it down, it hung on shutdown. The boot process takes forever and will complete 1 out of every ...
I'm running 6.10.4.
I managed to get the device back up and running and one of the drives had died. I replaced the drive, but also noticed in the admin portal it said (and still says) remove inactive volumes to use the disk - also saying No volume exists. NETGEAR recommends that you create a volume before configuring other settings.
This was working fine 2 days ago and when I connect to the device via (uncached) smb I can see all my folders there, just can't go a sub level.
If no volume is mounted, then the files aren't really there (even if the shares are still exported for some reason).
If you have a backup of the NAS, then the simplest solution is to do a factory default, reconfigure the NAS, and restore the data from backup.
You can also contact paid netgear support - they might be able to remount the volume (and they do offer a data recovery service if that is needed).
Paid netgear support is where this is heading... Thanks all for your help.
Just to close this out.
I contacted Netgear support and there was an issue with one of the disks in the array. Replacement disk did not kick off resync. Data was recovered and then a factory reset was performed.
Device working as expected now. Again, thanks to all for their suggestions.
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