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Forum Discussion

bluearchitect's avatar
Jul 19, 2023
Solved

Sign in error on RN10200

Recommended by @StephenB to use FreeFileSync as an alternative to ReadyCloud now that has been stopped. First comparison and sync of folder went well after I was asked to put in my username and pass...
  • StephenB's avatar
    Jul 19, 2023

    bluearchitect wrote:

    Error message stating that multiple access for this username was not available and to close down previous access. 

     


     

    You are getting this error because you accessed the NAS from file explorer using different credentials than you are using for freefilesync. Windows only lets you use one username/password at a time when accessing the NAS, and it will often keep file explorer sessions open after you think they are closed.  

     

    Note that file explorer will automatically use your Windows username/password when accessing the NAS (unless you override that behavior using the Windows Credential Manager).

     

    Rebooting the PC will allow you to run freefilesync again.  Usually going into CMD and running net use * /d /y will also work, but the problem will recur if you continue to use more than one username to access the NAS.

     

    One way to solve this is to save the NAS username you are using for freefilesync in the the Windows credential manger.  Then every time you access the NAS from the PC, Windows will automatically apply the same username.  If you leave the password out of the credential manager, then Windows will prompt for the password. Or enter the password in the credential manager as well if you want to (not as secure).

     

    Windows treats the IP address of the NAS and the hostname as if they were two different PCs.  So it is good to create two credentials in the credential manager - one for each.  They can be different usernames if you wish, but generally it is simpler to make them the same.

     

     

     

     

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