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Dom-Juan's avatar
Oct 29, 2015
Solved

Unable to install add ons os 6

Good Day.

just bought the RN516, running OS6.4. all seems OK so far. But while installing add-on, I noted that it is never possible to install any of the pre-listed Add-ons through the WebIF page of the NAS . I always have to download and install manually. However, that worked so far. 

 

I don't think that the upload/install process though the WebIF of the NAS is supposed to 'not work'.

I there an idea or actual reason for it ?

 

Thanks for any suggestions or recommendations.

JD

  • Thanks for the suggestions.

    Network settings and DNS of course is the 1st thing to verify, and there is / was no issue. By the way OpenDNS (208.67.222.222/202) is just fine and preferred over Google Servers at the moment. 

    I opened a Support Case, and it seemed a file permission / access right issue. Factory reset & new clean user setup solved the issue. Fortunately , I was just at the beginning of the setup.

    What a relief :-)

     

    Again thanks for the help.

    Juan

     

4 Replies

Replies have been turned off for this discussion
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Do you get an error message? What happens when you try to install one?

  • check network settings and ensure dns has been added correctly

     

     

  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello Dom-Juan,

     

    Welcome to the community!

     

    Please try adding 8.8.8.8 as DNS server on the Network settings of the NAS through the admin page. If same problem, please try another browser to see if you get the same problem.

     

    Regards,

  • Thanks for the suggestions.

    Network settings and DNS of course is the 1st thing to verify, and there is / was no issue. By the way OpenDNS (208.67.222.222/202) is just fine and preferred over Google Servers at the moment. 

    I opened a Support Case, and it seemed a file permission / access right issue. Factory reset & new clean user setup solved the issue. Fortunately , I was just at the beginning of the setup.

    What a relief :-)

     

    Again thanks for the help.

    Juan

     

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