Forum Discussion

Aspirant

Dec 10, 2015

15 Files Changed

Hi There, Just acquired a ReadyNas 104, and looking for a bit of advice on the ReadyCloud App, for which I can't find an answer to in any documentation or on this forum. System has been set u...

Feature Request & Feedback

ReadyCloud App

RN104

Hillbill

Aspirant

Dec 11, 2015

Hi JennC,

Thank you, and thanks for replying.

That's the thing I can't understand, intially I thought it may be a limitiation on the number of files it was sync'ing on initial set-up, but It looks like all files & folders are now fully sync'd up, and the notifications seem to be for sub-folders in the folder i'm using for My Documents, but when you look at the app it states that folder is all up to date, (The music folder is still syncing, but that is the largest folder (87GB)

The sync is working as new files are added almost instantaneously to the ReadyNAS & can be access from other computers & the ReadyCloud. I did have some teething problems setting it all up, including with my ReadyCloud account, but managed to work through those with answers found on here & in the documents, but this 15 files thing is a bit of a head scratcher at the moment!

Thanks,

Paul.

JennC

NETGEAR Employee Retired

Dec 11, 2015

Hi Hillbill,

I understand, that's really puzzling.

I'm not able to try it here, I'm behind a strict firewall now. I guess it is best you check this with the support team, take advantage of your free phone support. They can remote in to your computer with you on the line and probably have the case escalated to higher tier if they cannot figure out what this 15 files message really is.

Regards,

Hillbill
Aspirant
Dec 13, 2015
Hi JennC,

I had another issue with the ReadyCloud App following a Windows update on Friday, the app wouldn't initialise, so I had to re-install and hoped it might resolve the issue, but alas, no. So I have been on to support and currently have a ticket raised. The first line support guy has downgraded my ReadyClient App to 1.7, as there is apparently known issues with Windows 10, but I still have the 15 folders issue, and now the client seems to make up it's own mind whether it initialises!

I'm awaiting further contact from 3rd line support so I'll let you know if it's resolved.

Regards,
Paul.
- BrianL2
  NETGEAR Employee Retired
  Dec 13, 2015
  Hi Hillbill,
  
  Can you confirm if there is a local share from your ReadyNAS that has the same folder name in your PC? This usually happens if that's the case.
  
  I look forward to your response.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - Hillbill
    Aspirant
    Dec 13, 2015
    Hi BrianL,
    
    If I'm understanding your question correctly, then yes, there are 2 shares on the ReadyNAS that correspond with folder names on the Windows PC, and those are the default Music & Video Folders on the ReadyNas, they match the corresponding folders on the PC. Although I am only sync'ing the Music folder at present using the ReadyCloud App. The Pictures & Documents folder on my PC are sync'ing to custom created, differently named folders on the ReadyNAS.
    
    Regards,
    Paul.