Forum Discussion

Aspirant

Nov 03, 2016

Solved

214 nothing but problems trying to setup and install Plex

I seriously am not this "computer stupid" so either this unit is the demon spawn from hell, or this is a horrible product! Perhaps this information below will help someone else, possibly help me diag...

Before You Buy

Ouija
Nov 04, 2016
Well, no luck on a replacement 214, but since it was bad hardware Fry's happily took back the 214 and the 3x3TB drives. Sorry to Netgear but due to the bad taste I got from the 214, for only $60 more I walked out with a Western Digital MyCloud PR4100 that had the new Intel processor and 4x2TB Red drives all preinstalled that supposedly can also easily run Plex and transcode.

StephenB

Guru - Experienced User

Nov 03, 2016

Ouija wrote:

The box claims it had v6.4.1 but was a version 5.4.x when it powered up

Something really strange here. The RN214 never shipped with 5.x firmware, that is only for the legacy NV+ v2 and Duo v2. There has never been a ReadyNAS 5.4.x release.

You need to get the plex server directly from https://www.plex.tv/downloads/ Select Netgear as the platform, then "Arm 6.x RN2xx" You use the upload control on the apps page to install it.

Ouija

Aspirant

Nov 03, 2016

Unfortunately that is exactly where I downloaded the software from most recently however I will happily attempt it again and will let you know.

Again, I appreciate your input in my time of frustration! :-)

Ouija
Aspirant
Nov 03, 2016
I cleared my logs prior to attempting to install again via the "Upload" option, now there is one line item in the logs:

Thu Nov 3 2016 15:05:29 System: Cannot install application plexmediaserver-ros6-binaries-annapurna_1.2.5.2966-3f767e7_armel.deb.

If I go to Apps it states Plex Media Server (for RN2xx) is installed. Version 1.2.5.2966-3f767e7

I switched the switch to ON
but I still get a Website can't be reached when it tries to go to 192.168.1.204:3200/web
Doesn't matter if I'm in Chrome or Edge on my Windows 10 box, nor does it work from Chrome or Safari on my Macbook Pro.
I can sucesfully hit the ReadyNas Admin page from all my devices, even my iPhone and my Android tablet, but no Plex.

I even soft power cycled the device since it again wouldnt' turn off by pressing the power button 3 times.

I'm seriously begenning to think this is another case of Fry's selling you a "new" in box item that actually was defective and previously used.
- mdgm-ntgr
  NETGEAR Employee Retired
  Nov 04, 2016
  Can you send in your logs (see the Sending Logs link in my sig)?
  - Ouija
    Aspirant
    Nov 04, 2016
    As per your request I sent in the logs, mentioned the hyperlinks to both of my posts, noted my case # and even attached 3 JPGs of the Welcome, Booting and Running LCD displays. The Drive resynch took about 16 hours, and now the power button works properly. but Plex still does not operate, nor does the LCD display look correct. My wife has convinced me that I probably should take it back to the store today and return it.