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Forum Discussion

Peter-J-H's avatar
Nov 14, 2016
Solved

After installation of BitTorrent Sync app no longer access to Admin Page

Dear,

 

I need help with the following:

 

After I have installed  the BitTorrent Sync app,  I received the ReadyNAS Alert Message (NAS-PH-102 System: Notice)

“Application BitTorrent Sync is installed successfully.” so far OK however:

 

I have no longer:

 

  • Access to the admin page!
  • Access to previous network connections!
  • Can’t view files in windows.

 

Calling the admin page to login by entering the IP address, it starts with a progress bar: “Connecting to the readyNas Admin page” (takes at least 2 minutes) message: “ReadyNas admin Page is offline”

 

I have installed RAIDar utility version 6.2, after starting it provides the following information:

 

  • Model ReadyNas 102
  • Name OK
  • Serial OK
  • Status “Healthy”
  • Firmware 6.6.0
  • IP Address: 10.x.x.xx
  • Drives 2x are OK

 

Available buttons:

 

  • After clicking on the “admin page” button: “Connecting to the readyNas Admin page” (takes at least 2 minutes) message: “ReadyNas admin Page is offline”

 

  • After clicking on “browse” button: it opens the windows “document” files?????

 

  • After clicking on “download logs” button: Downloading in progress “connecting to the ReadyNas” message “Download process failed”

 

  • After clicking on “diagnostics” button: message “failed to get diagnostic message”

 

  • Restart button: works and restarts

 

However when I connect trough “READYCLOUD” I can see the RN102 folders and can access them!!!!!

Another observation, all media files, photos, videos, pictures and music can be accessed through Windows Media Connect compatible (ReadyNAS)?????

 

Many thanks for a swift reply,

Peter

  • Hi,

     

    I did it the ahrd way, factory reset!

     

    My system is running again.

     

    Thanks

    Peter

13 Replies

Replies have been turned off for this discussion
  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello Peter-J-H,

     

    What happens when you enter \\ followed by the IP address of the NAS?

     

    Have you tried opening another web browser and type http:// followed by the IP address of the NAS?

     

    Welcome to the community!

     

    Regards,

    • Peter-J-H's avatar
      Peter-J-H
      Tutor

      Hi JennC,

       

      What is strange is that when I search with advanced IP scanner the RN102 it is no longer returning the IP address for the login page? (as it did before)

       

      For now, after entering the IP address it is not returning the login page!

       

      I tried in Opera, Chrome and Edge the only way I can call the login page is trough RAIDar.

       

      Clicking on the admin button it asks me for my credentials, after completing I hit enter and a message bar appears: “connecting to the ReadyNas Admin page” which takes at least 2 minutes. At the end I get the message “Readynas Admin Page is offline”

       

      I can access all media files which is weird except other folders on my NAS.

       

      Any ideas?

       

      Thanks

      Peter

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello Peter-J-H,

         

        What happens when you open Windows explorer (not IE) and enter \\ followed by the IP address of the NAS? If this gets you to the share of the NAS, please back up all of the data.

         

        Regards,

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