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Forum Discussion
After upgrading to 6.6.1, I'm unable to install any add ons and apps
Hi there, Since upgrading to 6.6.1, it has dropped Anti-Virus Plus from the installed apps list, however when I tried to install it again, it refused and ask me to update the apps list, to which ...
There are a few people that are experiencing the app installation issues. We applogize for any inconvenience.
I have tried a few cases to reproduce the issue in our lab, and we have not successfully reproduced the same issues that have been reported.
I ask the people that are experiencing the issue with the app installation process on the 6.6.1 release to send us their logs.
http://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
The logs will help us better understand where it is getting stuck in the installation process.
There was a user that had an issue with one of their previous third-party apps (sabnzbd) from getting uninstall. The previous sabnzbd packaging looks like it had a bug based on the log output.
The behavior may have appeared where sabnzbd was removed, but on the backend in ReadyNAS the package did not fully remove. For others that may encounter the issue; it would be helpful to add what apps are installed as well as what apps were installed before. In some cases; the version of the app will be important.
The behavior may have appeared where sabnzbd was removed, but on the backend in ReadyNAS the package did not fully remove. For others that may encounter the issue; it would be helpful to add what apps are installed as well as what apps were installed before. In some cases; the version of the app will be important.
What are the chances for having AV+ working back with the next release?
Can we downgrade safely to 6.6.0 and wait for the next one?
Hello stereovo,
There has been an update to the AV provider on 6.6.1 so, I guess we would have to wait for a new AV+ app then.
Regards,
Hello OOM-9,
Sorry for my late reply, it has been a crazy week.
Apps that are still on mine:
- Plex Media Server (for RN2xx) Version 2.12.5 (Indicated within Plex) and Version 1.3.3.3148-b386
- Transmission NT Version 2.91.nt-2
One app was removed during the process:
- Anti-Virus Plus however I do not have the version number
I've also noticed just then that anti virus definition has not been updated since 16 Jan 2017 with a yellow status.
This is starting to get concerning. Is there a way to revert to 6.6.0?
Thanks.
Regards
AV-Plus was removed because Netgear switched to a different AV provider, and AV-Plus was built on the old provider's APIs.
On the definitions update, you might want to try a reboot.
Okay thanks for the suggestion. I have rebooted it. Is there a way to force update? Otherwise I'll just wait a day or two to see if it worked.
Regards,
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