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Forum Discussion
Solved
Anti Virus still not updating after firmware 6.10.5 update.
Hi
I have a RN212 that has not updated the anti virus since 1st November 2020, I have upgraded the firmware to 6.10.5 last week but the firmware update has not solved the anti-virus updates.
can anyone help.
Hi TimJ795,
I am just checking if the anti-virus on your NAS is now working. One of our L3 engineers remotely accessed your NAS and removed the files that are blocking the update.
Regardsm
5 Replies
Hi TimJ795,
Please try assigning static DNS addresses on the NAS (8.8.8.8 or 8.8.4.4 )and see if that helps
You can also try disabling and re-enabling the Antivirus on the NAS.
If it is still the same and have ensured that the NAS has access to the Internet, you may download the NAS system logs then provide them to me so we can further check the issue. You may upload the logs to a cloud storage site (Google Drive, Dropbox, etc) then send the download link via private message.
Regards,
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