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ashfakjs's avatar
ashfakjs
Guide
May 11, 2021
Solved

Antivirus scanner definition file update failed due to download failure. Check your Internet connect

Dear All, I'm facing issue with anitivrus update as its getting failed to update the antivirus below the error message we are getting.

 

Antivirus scanner definition file update failed due to download failure. Check your Internet connect

Note : NAS device is connected to internet and other services are running fine which required internet connection. do any one face same issue and did it got resolved.

  • ashfakjs's avatar
    ashfakjs
    May 28, 2021

    have you fixed your issue with the Antivirus updates failed, or still you are having same issue.

    If you have fixed then please let me know what are the steps have yoou performed to fix the issue.

    Regards

    Ashfak

6 Replies

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    May 11, 2021

    ashfakjs

     

    Welcome to the Community!

     

    What NAS model do you have? Have you updated to the latest version of FW (6.10.5)?

     

     

     

     

    • ashfakjs's avatar
      ashfakjs
      Guide
      May 19, 2021

      Im having Model :ReadyNAS 42800, yes i have downloaded firmware maually from netgear site and updated the firmware to the latest version. 

      • qzkhtw1's avatar
        qzkhtw1
        Tutor
        May 28, 2021

        I'm having the same issue. File hasn't updated since February 1, 2021. Firmware is at 6.5.10.

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