NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ARiazanov's avatar
ARiazanov
Aspirant
Mar 23, 2022
Solved

Ready NAS 3220- Antivirus scanner definition file update failed due to download failure

Hi!
Please help with updating the antivirus module on our ReadyNAS3220.
It is important - for some reason, the firmware update is working, but the anti-virus module update is not.
Frimware 6.10.7 Long-term-support

Internet connection worked
Last time, about 3 months ago, there was the same problem with antivirus, but after updating the firmware everything worked.
Now antivirus signatures have not been updated since March 8.
please help))

 

I understand that the life cycle of the product readyNAS 3220 has already been completed, but I would like to hear from an official representative of Netgear that antivirus signatures will no longer be updated to be sure that this is not my problem.


  • ARiazanov wrote:

     

    The obvious problem is that the ClamAV belongs to Cisco, which disconnected the Russian segment from its services.

    Ah, yes, that makes sense (in a senseless situation).  If you have somebody who can provide you with the latest definitions, here is how to update them offline: https://askubuntu.com/questions/1280581/how-to-offline-update-clamav-database .  I don't know if Netgear's license allows them to provide them or if they will choose to do so if it does.

     

    The world certainly hopes this is a temporary condition.

7 Replies

Replies have been turned off for this discussion
    • JeraldM's avatar
      JeraldM
      NETGEAR Employee Retired

      Hi ARiazanov,

       

      Thanks for the ping, StephenB!

       

      Could you provide us what troubleshooting steps have you done so far?

       

      A couple of things that you could do is to:

      • Restart the antivirus if possible
      • Restart the NAS if possible
      • Run freshclam via SSH

       

      Regards,

       

      JeraldM

      NETGEAR Community Team

      • ARiazanov's avatar
        ARiazanov
        Aspirant

        Thanks, StephenB and JeraldM!
        1) Restart the antivirus if possible" - ОК (no changes, antivirus bases from 8th March )
        2) Restart the NAS if possible - ОК (no changes, antivirus bases from 8th March )

        3) Run freshclam via SSH - 
        ****************

        admin@NAS:~$ freshclam
        ERROR: Can't open/parse the config file /etc/clamav/freshclam.conf
        admin@NAS:~$ su
        Password:
        root@NAS:/home/admin# freshclam
        ClamAV update process started at Mon Mar 28 11:08:48 2022
        WARNING: Your ClamAV installation is OUTDATED!
        WARNING: Local version: 0.103.2 Recommended version: 0.103.5
        DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
        daily database available for update (local version: 26475, remote version: 26494 )
        Current database is 19 versions behind.
        Downloading database patch # 26476...
        Time: 0.3s, ETA: 0.0s [========================>] 16B/16B
        WARNING: downloadPatch: Can't download daily-26476.cdiff from https://database.c lamav.net/daily-26476.cdiff
        WARNING: Incremental update failed, trying to download daily.cvd
        Time: 0.2s, ETA: 0.0s [========================>] 16B/16B
        WARNING: Can't download daily.cvd from https://database.clamav.net/daily.cvd
        WARNING: FreshClam received error code 403 from the ClamAV Content Delivery Netw ork (CDN).
        This could mean several things:
        1. You are running an out-of-date version of ClamAV / FreshClam.
        Ensure you are the most updated version by visiting https://www.clamav.net/d ownloads
        2. Your network is explicitly denied by the FreshClam CDN.
        In order to rectify this please check that you are:
        a. Running an up-to-date version of FreshClam
        b. Running FreshClam no more than once an hour
        c. If you have checked (a) and (b), please open a ticket at
        https://bugzilla.clamav.net under the 'Mirrors' component
        and we will investigate why your network is blocked.
        ERROR: Database update process failed: Forbidden; Blocked by CDN
        ERROR: Update failed.
        root@NAS:/home/admin#

        ******************

        I can't go to the https://www.clamav.net, also to the https://bugzilla.clamav.net

        What is the reason that our network was blocked if I can't even get to the site of antivirus developers))))