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Forum Discussion
Cannot access data on my RN104
I have 4 x 4Tb drives in my NAS, and all are showing solid blue lights on the physical device. The performance screen in the ReadyNAS app shows green for all 4 drives and performing as expected for temperature etc.
But the Volumes screen is odd, as all 4 drives are red in the image of the NAS?
Why is it asking me to remove inactive volumes? And should I remove the 10.9TB volume or the other one?
My laptop still sees the NAS, and the partitions/folders I created on it, but cannot access the data, coming up with error message saying it cannot reconnect as the local device name is already in use.
How do I resolve this as I have a lifetime of photos and other data stored on the NAS (I'm assuming that the data hasn't been lost, I just can't access it?)
Many thanks to whoever helps. :)
3 Replies
Log file message sent
So I had a power failure, then another failure as the system was rebooting.
That was when I stopped having the connection to the NASHad to do a Firmware Reinstall as I couldn't access the Admin app. (and to be fair, while the NAS was working I haven't done any admin with it - 8+ years)
I'll get onto the Log files asap.
Thanks for this, it is most appreciated.
And should I remove the 10.9TB volume or the other one?
Removing either will result in data loss, so don't do that.
I'm assuming that the data hasn't been lost, I just can't access it?
It is at risk. RAID isn't enough to keep data safe, you need a backup plan to accomplish that goal.
Why is it asking me to remove inactive volumes?
There are several different causes - disk failure (despite the green lights), improper shutdown/power loss, and btrfs file system corruption (sometimes triggered by free space exhaustion).
Download the full log zip file from the logs page - there will be more information there. If you need help analyzing it, you can upload the full zip to cloud storage and send me a link via private message (PM). Make sure the link permissions allow anyone with the link to download. You send a PM using the envelope icon in the upper right of the forum page.
It's best not to post the link publicly - there is some privacy loss when you do that.
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