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Matt_Saunders's avatar
Dec 22, 2011

Change frame, hdd's show as dead

Hi,
Not sure where to post, have had a look around for something similar but havent found info. I had a Ultra6+ frame with 3 hdd's in it, all was working fine. I had to move this frame to another location, so pulled the 3 hdd out and put them into storage (awaiting to be put into a new frame). Remebered I had a Pro Pioneer 6 Bay in a cupboard not doing anything, as they are both x86 machines put the 3 hdd units into the pro pioneer. Everything works as expected however, the first 2 disks show up as dead...a few heart pulpitations later (and hitting head against wall chanting the mantra "must backup, must backup"), I have found that all seems OK.

Under the Status - Health screen the unit shows the 2 disks as dead.
Under the Volume Settings Raid section it shows as 3 disks redundant.
There is no warning etc in the log files. also no email re disk failure.

Also all data and the shares show up as normal.

Running Firmware Version RAIDiator 4.2.19 on both units.
Following is the drive info:

Disk 1 WDC WD30EZRS-00J99B0 2794 GB , 40 C / 104 F Dead
Disk 2 WDC WD30EZRS-00J99B0 2794 GB , 41 C / 105 F Dead
Disk 3 WDC WD30EZRX-00MMMB0 2794 GB , 40 C / 104 F , Write-cache ON

Im not too fussed about it, ie spending months troubleshooting, as I am only using this frame temporarily until i get another Ultra 6+ frame. However would like to know if any light could be shed on this.
Matt

4 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Power down, remove the drives (label order) and connect to SATA ports on a PC and check them using vendor tools
  • If you have access to the shares, now would be an excellent time to back up the data while you still have access. Just In Case.
  • Sorry It has taken a long time to get to this. I now have a machine fully functional again. Something went astray in moving the HDD array from one frame to the other. I had been living with it for a while. Then something happened (cannot remember what) and it wouldnt boot up, just sat on the booting window. Luckily been there before a few times, so the sweat beading from my brows wasnt nearly as bad.

    Had to do a USB recovery (after trying to find a usb stick that worked). Changed the firmware to suit the new version (with 3TB Drive) then upgrading to the latest firmware. A few reboots, file system checks etc. Viola all working as expected.

    Thanks for advice, did all the suggestions. Found the HDD's to be fine with the vendor tools.

    As for backups (please, I'm not changing the thread to talk about backups), although that unit hadn't been backed up in a while for various reasons, so I did find some spare drives to copy the important stuff over. I am pretty sure no-one would argue my rather elabourate backup strategy:
    - Readynas Pro 6 Bay @ home hosting music, movies, and vaious other documents etc. (loaded with 3 x 3TB HDD's)
    - Readynas Pro 4 Bay @ work hosting business files (loaded with 3 x 3TB HDD's)
    - Readynas nv+ 4 bay @ work final backup (loaded with 4 x 2TB HDD's)

    Backup stage 1 - Rsync via vpn from work to home and vice versa for all important files between both units.
    Backup stage 2 - iSCSI drives (from Pro 4Bay) connected to all PC's for daily PC & Server backup.
    Backup Stage 3 - Rsync ReadynasPro to NV+ in office to do backup every second day, and every week.
    Backup Stage 4 - External USB HDD on each readynas backing up really important stuff.

    Obviously none of that is any good if it doesnt work...... so email alerting setup on all readynas units with summary and if backup failed.

    Matt
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Please in future don't do a USB Boot Recovery unless suggested to as it's not very reliable. In your case it sounds like it worked fine, but often it can have a negative side effect which requires tech support to remotely login to fix. What I would've suggested had I suspected the unit you migrated to was on firmware older than 4.2.15 was to power down, put a spare disk (must not be from your array) in, do a factory default, update to 4.2.16 then 4.2.19 then power down, remove the spare disk and put your drives in, verify things are working fine then update to 4.2.21 again.

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