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Forum Discussion
"factory reset" advice given WAY too often...
I realize that a "factory reset" (or "factory default") might resolve many issues. However, I think people on this forum are suggesting it entirely too often. (Equally as annoying (if not more so) is the followup of "You DO have a backup, don't you?" question. )
Think about this for a moment: The readyNAS (any model) is first and foremost a network STORAGE device. A "storage device" isn't serving it's primary purpose if you have to erase it every few weeks or months to resolve firmware issues. That would be like a watch that you had to reset the time on every few hours.
How would you feel if Western Digital or Seagate announced that in order to use their hard drives, you had to reformat them each week? Wouldn't that kind of defeat the purpose of persistent storage?
Yes, I understand that sometimes things have gone so badly that a factory default is the only "escape." However, that should be the absolute last resort... as it's NOT solving a problem. It's erasing it.
(The obvious exception being when a user has created their own problem by tinkering with things... such as ssh, installing random garbage, etc.)
Think about this for a moment: The readyNAS (any model) is first and foremost a network STORAGE device. A "storage device" isn't serving it's primary purpose if you have to erase it every few weeks or months to resolve firmware issues. That would be like a watch that you had to reset the time on every few hours.
How would you feel if Western Digital or Seagate announced that in order to use their hard drives, you had to reformat them each week? Wouldn't that kind of defeat the purpose of persistent storage?
Yes, I understand that sometimes things have gone so badly that a factory default is the only "escape." However, that should be the absolute last resort... as it's NOT solving a problem. It's erasing it.
(The obvious exception being when a user has created their own problem by tinkering with things... such as ssh, installing random garbage, etc.)
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- As I said above, if you have troubleshooting advice you want to offer to users who are stuck, then please do post it on the appropriate threads. I think that would be the most constructive approach.
As a mod I am not going to harass people who suggest resets (though I may offer my own suggestions), and as a poster I will suggest whatever I think is the best option for that particular user - which will be a reset in some cases.
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