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Forum Discussion
Failure of Netgear Technical Support
I am having problems connecting a NAS424 to an Eaton UPS 5P. I have raised this with Netgear support, and I have a running support case: 30039834. It's reached level 3. But now I can't reply to my ca...
It's an ethernet connection, NAS and UPS are on the same switch, both devices are visible from the DHCP router, both devices can see each other over the ethernet, but I cannot get a working SNMP connection. And all devices: router, NAS, and UPS are on latest firmware versions. I've tried the swapping cables malarky and that's not the problem.
I assume you've also verified operation of the Network Card MS by separately logging into it. And using USB is not an option for some reason?
I've not tried an SNMP connection with a ReadyNAS and any UPS. But maybe somebody who has, even with a different brand, can be of more help.
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