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Forum Discussion
Failure of Netgear Technical Support
I am having problems connecting a NAS424 to an Eaton UPS 5P. I have raised this with Netgear support, and I have a running support case: 30039834. It's reached level 3. But now I can't reply to my ca...
Hi Capell
Welcome to the Community!
There has been a downtime on Support lines and pages as well as logins. This is due to the new Support tools that NETGEAR is implementing.
Your old case 30039834 has been assigned a new case number 00296105. You can contact Support using +44-344-453-8000 and going to presales instead. Press 2 for non tech concern then press 3 for new product and 3 again for prosafe. then provide your case number to be pulled up.
Im sure your case is being worked on and Support is following up on your case.
Regading your profile, you should be able to see the new case when logging in to my.netgear.com, are you saying the case is not showing?
Regards
Marc_V wrote:
Hi Capell
There has been a downtime on Support lines and pages as well as logins. This is due to the new Support tools that NETGEAR is implementing."
I still can't see my support cases. Is'n it time to fix that problem? It has been for a long time. I can not answer my questions and they closes one by one ... and when support sends me an email reply that I have to go to My Support to answer this problem, I think I'm dying! So - I still do not see my stuff!
I still can't see My Support-cases!
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