Forum Discussion

Aspirant

Dec 11, 2019

Folders are not responding

Hey Guys, My "RN42400" NAS Can't access any files and folders via local ip (Web Browser). Actually nothing happend after i clicked on a folder. And This occured after i update to the latest virsi...

Marc_V

NETGEAR Employee Retired

Dec 12, 2019

Shehan

Welcome to the Community!

Are you still able to login to Admin page when using the Local IP? do you still see the the files and folders on Windows Explorer?

If you don't have RAIDar installed, kindly install it and check the status of the NAS.

https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar

Please check if the IP is still the same as before and see if there are any issues with the disks, If in any case you are not seeing the shares on the Admin page then let me know.

Don't do any steps on reformatting the drives or doing a Factory reset.

HTH

Regards

Shehan
Aspirant
Dec 12, 2019
Hey there,
Are you still able to login to Admin page when using the Local IP? Yes, Possible.
do you still see the the files and folders on Windows Explorer? Yes, Accessible.
Please check the attachment of Raidar status. Seems everything is fine.

Waiting for your feedback. Regards, Shehan.
- schumaku
  Guru - Experienced User
  Dec 12, 2019
  Let's start with a download (to your computer) and re-installing the firmware update again -> https://kb.netgear.com/26212/ReadyNAS-OS-6-Updating-Firmware (To locally update ReadyNAS OS 6 firmware via the Admin Page).
  
  If this does not cure, drop the browser cache, or try another browser.
- StephenB
  Guru - Experienced User
  Dec 13, 2019
  Shehan wrote:
  
  do you still see the the files and folders on Windows Explorer? Yes, Accessible.
  
  Are you saying that
  
  You have access to all the files via Windows Explorer
  
  But you don't see the files in the web browser
  
  If so, can you clarify whether you are
  
  not seeing the shares on the share list page of the admin web ui
  
  not seeing files/subfolders when you browse the share in the admin web ui
  
  not seeing the share or files/subfolders with WebDAV