Going, going, gone

No data should be entrusted to a single device

- I am tempted to suggest instead "No data should be entrusted to a single vendor" :wink: . The Sparc line was relatively solid. Custom CPU, good hardware design and relatively few long term gripes. The x86 was OK (except for what happened to the poor NVX users, me included) but satisfaction has begun to slide. ARM - don't know, was put off by the performance issues raised here and elsewhere. OS6 devices? Genie Apps, as you mentioned do need a lot more attention. I would clarify that however - the Genie App I bought works great, the same as the x86 version I use - but getting it to stay on my device is the problem. Without Netgear jumping in to grab their part of the pie I'd have nothing bad to say about the OS6 device I have been using. I wouldn't even have a problem with Netgear jumping in except the result of their cash grab is much reduced functionality and value to the end user. It isn't the apps that need attention, it's the Netgear part of the process that has failed.

Let's review. Under x86 I could download an app and donate if I felt it was worth it (and I did). Use the app, uninstall or reinstall if I needed to and be content.

With Genie I can buy an app, Netgear gets paid, I get my app - until the next day when it has spontaneously uninstalled itself. The app developer is left taking the heat and working extra to support their app while Netgear takes a a trip to the bank - but it is not the app developers fault, it's Netgear's. How unfair is that? Netgear has publicly admitted they have a problem (good) but we all still wait for it to be fixed (bad). Attempting to log back into Genie and reinstall is on many occasions an exercise in frustration.

I can respect the consumer (ihartley) deciding enough is enough and communicating to the vendor through a purchase decision they are dissatisfied with the quality of the product and level of support the vendor is supplying. I do want to like the OS6 devices, even after I received no response to my 'open letter to Netgear' I still went out and bought an OS6 device because I was excited about the feature set. Realistically Netgear must give us what we paid for - and quick. I'm not talking about 'buying a device based on what it might provide in the future' but giving us a product that does what the marketing material says it will do. You cannot get more basic than delivering an app through a company app store or maintaining system stability after a factory default and using only the code that shipped with the device.

If I sold you a car that had a propensity to crash regularly through no fault of your own would that be OK?