Going, going, gone

ahpsi wrote:

With Genie I can buy an app, Netgear gets paid, I get my app - until the next day when it has spontaneously uninstalled itself. The app developer is left taking the heat and working extra to support their app while Netgear takes a a trip to the bank - but it is not the app developers fault, it's Netgear's. How unfair is that? Netgear has publicly admitted they have a problem (good) but we all still wait for it to be fixed (bad). Attempting to log back into Genie and reinstall is on many occasions an exercise in frustration.

They said it should be resolved now, but never did follow up to confirm it.

Darth Vader wrote:
This is not an app issue and we are working hard to resolve it. Genie team is deploying a new build to resolve this problem today. Please try again later.

ahpsi wrote:
even after I received no response to my 'open letter to Netgear' I still went out and bought an OS6 device because I was excited about the feature set.

That is horribly bad in my eyes. That thread is six months old, over four pages long. They've had a lot of opportunity to try and redeem themselves, but just shooting themselves in the foot instead.