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Michael_Oz's avatar
Michael_Oz
Luminary
Feb 21, 2019

Hang/Crash after 6.9.5 upgrade - Defrag

I recently upgraded to 6.9.5, 9th Feb.

I have Defrag (& tests & balance) scheduled on two volumes, they have run without issues on 6.9.3 forever.

A disk test of V1 completed 19th Feb.

A Defrag of V1 started 0100hrs 21 Feb. Sometime ~1500hrs noticed the admin page had timed out, then the Windows maped drives were unavailable. On inspection the RN316 front panel was blank and unresponsive to buttons, I had to hard power down.

It restarted OK.

I downloaded logs, there was no messages of note messages stopped ~1330.

I manually started Defrag at 1630hrs.

Today, 22nd Feb sometime after 1600hrs, I noticed from a distance the front panel had a message.

On inspection 'out_of_memory+21b', again unresponsive to buttons. Hard power down.

I downloaded logs, unhelpfully the logs have lost info (compared to 21st logs) and don't show anything AFAICT.

e.g. 21st kernal.log

Feb 21 13:21:48 ME-NAS-316A connmand[3311]: ntp: adjust (slew): -0.003423 sec
-- Reboot --
Feb 21 15:53:06 ME-NAS-316A rsyncd[3140]: rsyncd version 3.1.3 starting, listening on port 873

22nd kernal.log

Feb 14 03:06:09 ME-NAS-316A kernel: BTRFS info (device dm-0): found 32 extents
-- Reboot --
Feb 22 17:16:53 ME-NAS-316A kernel: Initializing cgroup subsys cpuset

Other show  up to e.g. Feb 21 15:58:54, ie before Defrag was restarted.

 

Any Netgear'ers want logs?

20 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi Michael_Oz,

     

    You may provide to me the logs. Please upload it to Google Drive then PM me the download link.

     

    Regards,

    • Michael_Oz's avatar
      Michael_Oz
      Luminary

      Thanks John. Logs PM'd.

      I have disabled volume schedules.

      I ran disk test on both volumes, both completed, no errors.

       

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired

        Thank you for providing the logs. We will look at the logs soon.

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