HCL-Seagate 3TB ST3000DM001: Is newer p/n:1CH166 included?

grunnsat wrote:
You are right, as long as Netgear doesn't recognise the two different product lines and doesn't explicitly tell us which drives they support, you are entitled to their support. However that doesn't help you very much if the 1CH drives just don't function properly. This thread was started in August, Netgear had ample time to react.

It would matter if you had purchased the NAS with the drives installed. You could also escalate within Netgear support by moving up supervisor chain.

Though if you purchased/added them yourself, and they just don't work, then your main recourse would have to be with Seagate. BTW, a complete SATA failure is an odd failure mode to see in an incompatible drive from a reputable manufacturer. Lockups, ATA errors would seem to be much more likely. But a SATA failure that bricked the drives is very strange.

I agree that this whole thing is a mess - one of the main benefits of the WD RED approach is that both WD and Netgear have certified them.