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Forum Discussion

chico1966's avatar
chico1966
Aspirant
Jul 28, 2018

How can I reset a RD5200 OS without damaging or loosing data.

I have an older Ready Data 5200 and for some reason all the different modes to access the device, like technical support mode, normal mode, they all seem to produce the same results which is just a cu...
Feature Request & Feedback
Installation & Upgrade
mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Jul 29, 2018

This would need some troubleshooting to determine what's going on and how to proceed.

 

There are things to check e.g. disk health, logs for clues as to what's going on etc.

  • chico1966's avatar
    chico1966
    Aspirant
    Aug 02, 2018
    Thank you for your response. I will investigate this more and let you know. I'm able to use the serial console and get into the system. I brought everything back up as well the only issue I am having is when I try to plug the display cart in I am seeing just a cursor. I've tried restarting and when I've tried to log in technical mode or any other mode for that matter it displays just the cursor. Would the video card/board go bad? I'll let you know what I do find.
    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired
      Aug 02, 2018

      The RD5200 uses the serial console whereas the RDD516 outputs console output to a display connected to the HDMI port.

      • chico1966's avatar
        chico1966
        Aspirant
        Aug 02, 2018
        I was able to connect both by serial connection and to the regular VGA connector. Now serial works but the VGA shows only the cursor.

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