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Forum Discussion
How to log an RMA?
Hi, I am a bit confused about how Netgear offer support for the readynas. My original Duo died. Some kind of PSU failure. Just wouldn't turn on, therefore I was certain it had to go back for RMA r...
The RMA is actually complete now. They shipped me a new unit and I swapped it over. Suffice to say that getting the defective unit back to Netgear was a joke though. I had to call 6 times, and email twice and was each time told i'd be sent a shipping label as there wasn't one on the box I was sent. After not happening, I was finally told that in the UK I had to call some other company to arrange collection, which I did.
Pretty terrible customer service if i'm honest.
I'll bear that in mind for the future though that i'll need to do it online. It's a shame they won't accept the same info over the phone without charging you.
Pretty terrible customer service if i'm honest.
I'll bear that in mind for the future though that i'll need to do it online. It's a shame they won't accept the same info over the phone without charging you.
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