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Forum Discussion

Follower

Aug 15, 2019

Solved

RMA Process

I am new to the RMA process. I have a Rma # and checked status and is says:

Staus : exported

Shipped: False

what does that mean?

JohnC_V
Aug 15, 2019
JOKER2U,

As per checking, You chose Standard Swap Exchange as your shipping option on which you do need to send the faulty unit first before we can ship the replacement unit.

Please check our warranty policy here.

Regards,

JohnCarloV

NETGEAR Community Team

3 Replies

FURRYe38
Guru - Experienced User
Aug 15, 2019
Please post about this in the Switch forum.

Thank you.
JOKER2U wrote:
I am new to the RMA process. I have a Rma # and checked status and is says:
Staus : exported
Shipped: False
what does that mean?
JohnC_V
NETGEAR Employee Retired
Aug 15, 2019
Hi JOKER2U,

Welcome to our community! :)

May you be able to send me the RMA number via PM so that we can check the status?

Regards,

JohnCarloV

NETGEAR Community Team
- JohnC_V
  NETGEAR Employee Retired
  Aug 15, 2019
  JOKER2U,
  
  As per checking, You chose Standard Swap Exchange as your shipping option on which you do need to send the faulty unit first before we can ship the replacement unit.
  
  Please check our warranty policy here.
  
  Regards,
  
  JohnCarloV
  
  NETGEAR Community Team

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