NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Bran_Scone's avatar
Bran_Scone
Aspirant
Jan 11, 2020

I can update Firmware from 6.7.4 asf the AntiVirus is out of date and wont download.

My ReadyNAS is currently runnig on 6.7.4 and i cant seem to update. I also have an issue with the Antivirus as its out of date and wont update. I hagve an error on the log also ;

 

Volume: System volume root's usage is 100%. This condition should not occur in normal conditions. Contact technical support.

 

Need Help

4 Replies

Replies have been turned off for this discussion
  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi Bran_Scone,

     

    Welcome to the Community!

     

    May I know the model number of your ReadyNAS device?

     

    The OS partition of your NAS is full based on the error that you got. One of the common causes is 3rd party apps that are installed on that said partition. Do you have any apps that you have installed using SSH?

     

    Also, if your NAS is an RN100 series, there was an issue before on those models wherein the anti-virus is causing an excessive usage of the root partition.

     

    It will be best if you contact NETGEAR support so they can check what caused the full OS partition and free it up for you as well. Please do note that you will need to pay for the support if the device is already out of support warranty.

     

    If you are also comfortable in accessing the NAS via SSH, you may also do that and check what is causing the full OS partition.


    Regards,

    • Bran_Scone's avatar
      Bran_Scone
      Aspirant

      ReadyNAS OS 6 104

       

      I think as I cant get access today as its failing to start-up, stuck on the;

       

      Booting...

       

      from the LED display. Switch it off and on a couple of time no improvement.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More