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Forum Discussion
Insight reports "Failure in getting system info"
Hello,
I have two ReadyNAS 2304 units and an Insight Premium account. Recently both NAS units report "Failure in getting system info" when you click on them in both the web app and the phone app. All the other devices I have work fine. I tried removing one and re-adding it in the Insight app and now no matter what I do I get the "waiting for first connect" message. I set the whole thing up a few years ago with no problem, so I know how it was supposed to work. I searched the web but found no mention of this except for the advice of rebooting, etc. I did reboot the device and I can connect to it via a web browser fine. It is affecting both my NAS units the same way. It's like insight is not compatible with them all of the sudden.
Thaks in advance for help!
Mark
2 Replies
Hello 52-m38a1
NETGEAR has terminated ReadyCLOUD service on July 1st, 2023.
ReadyCLOUD mobile app, desktop application, and ReadyCLOUD web portal readycloud.netgear.com
has been terminated on July 1st, 2023. Now, you can
continue to access locally your ReadyNAS, or access locally the USB
drive connected to the routers, but remote access won’t be available. NAS will not work on insight.
The Insight app will continue to work for all other Netgear devices, but not just NAS.
Have a lovely day,
Nivedita Pa
Netgear TeamGreat. 3 year old products and a paid subscription to allow me to remotely manage them, and Netgear just stops supporting it. Nice.
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