Forum Discussion

Aspirant

Apr 03, 2019

Issue with Warranty

Hello, I was going through to make sure all of my warranties were up to snuff and I have run across an issue with one of my NAS'. In my account it says I have all the support options available to...

Delgado0924

Aspirant

Apr 03, 2019

Thank you I will try that out.

Delgado0924

Aspirant

Apr 11, 2019

I sent an email to the address suggested but I have not heard a peep back not even a canned auto response that my email was received.

StephenB
Guru - Experienced User
Apr 11, 2019
Delgado0924 wrote:

I sent an email to the address suggested but I have not heard a peep back not even a canned auto response that my email was received.

Hopefully JohnCM_S or Marc_V will help.
- JohnCM_S
  NETGEAR Employee Retired
  Apr 11, 2019
  Hi Delgado0924,
  
  You may PM (private message) me the device serial number and the email you used in registering the device so we can check the issue.
  
  Regards,
  - JohnCM_S
    NETGEAR Employee Retired
    Apr 11, 2019
    Hi Delgado0924,
    
    I see here on our end that the chat support for your RR4312X0 is still active. Can you try deactivating the product on your MyNETGEAR portal and register it again? Here is the link for the steps on how to deactivate a product.
    
    Regards,