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XR500 Warranty Woes
My XR500 died, and I'm trying to get an RMA done. The problem is, Neatgear's website is telling me it was purchased months before it was, and is out of warranty. I have the proof of purchase from Amazon, and have uploaded it to my account. The issue I'm having is that when I call in, it says my estimated wait time to talk to a representative is 0 minutes. It says this several times over the course of about 15 minutes, then tells me it's gone up to something like an estimated 6,677. I'm supposed to call and give a ticket number, but that number expires within 24 hours of its issuance, at which point it closes the issue. What can I do?
Hi cbrx,
Let me go ahead and send a follow up. Please provide me with a phone number and preferred contact time you can be contacted.
Thanks,Christian
33 Replies
- Christian_R can you help cbrx with this issue?
Hello CBRX
please send me a PM with the info below and I can escalate the issue.
Name:
Email:
Phone:
Country:
Preferred Contact: Schedule: (Include Dates, Times and Time Zone available to work with us)
S/N number:
DarrenM
PM sent
I still haven't heard anything. The warranty issue was escalated on 3/19, but it's been radio silence since. I'll update this post with any progress.
- I'd suggest sending DarrenM another PM and seeing if you can get a status update. Due to Covid-19 their response times may be slower than usual.
I did that a couple days ago, but unfortunately have yet to hear back. Hopefully he'll reply in the next couple of days.
Good afternoon cbrx ,
Thanks for reaching out to me and the @ mention! I am in touch with our support department regarding your open case and am working to get the resolution of your case expedited. I have been advised that an agent will be reaching out to you shortly. If that doesn't happen please let me know and I'll raise this to a higher level.
I truly appreciate the patience you have demonstrated with this issue.
Best Regards,
ChristineT
ChristineT, it seems support updated my purchase date to the correct date, but when I log in, I still can't do anything as that date passed while in the process of trying to figure it out. My year long warranty expired 4-22, and as you can see by this thread, I was trying to get help well before that. What should the next step be?
ChristineT I need your help. Nothing has been solved, and I've been in the same boat for months now.
