Forum Discussion

Aspirant

Apr 03, 2019

Issue with Warranty

Hello, I was going through to make sure all of my warranties were up to snuff and I have run across an issue with one of my NAS'. In my account it says I have all the support options available to...

StephenB

Guru - Experienced User

Apr 11, 2019

Delgado0924 wrote:

I sent an email to the address suggested but I have not heard a peep back not even a canned auto response that my email was received.

Hopefully JohnCM_S or Marc_V will help.

JohnCM_S

NETGEAR Employee Retired

Apr 11, 2019

Hi Delgado0924,

You may PM (private message) me the device serial number and the email you used in registering the device so we can check the issue.

Regards,

JohnCM_S
NETGEAR Employee Retired
Apr 11, 2019
Hi Delgado0924,

I see here on our end that the chat support for your RR4312X0 is still active. Can you try deactivating the product on your MyNETGEAR portal and register it again? Here is the link for the steps on how to deactivate a product.

Regards,
- Delgado0924
  Aspirant
  Apr 11, 2019
  I will give that a shot and let you know how it goes.
  - Delgado0924
    Aspirant
    Apr 11, 2019
    John,
    
    This is what I see now.
    
    I also no longer see my advanced support when I run the S/N against the Warranty check