Forum Discussion

Aspirant

Apr 03, 2019

Issue with Warranty

Hello, I was going through to make sure all of my warranties were up to snuff and I have run across an issue with one of my NAS'. In my account it says I have all the support options available to...

JohnCM_S

NETGEAR Employee Retired

Apr 11, 2019

Hi Delgado0924,

You may PM (private message) me the device serial number and the email you used in registering the device so we can check the issue.

Regards,

JohnCM_S

NETGEAR Employee Retired

Apr 11, 2019

Hi Delgado0924,

I see here on our end that the chat support for your RR4312X0 is still active. Can you try deactivating the product on your MyNETGEAR portal and register it again? Here is the link for the steps on how to deactivate a product.

Regards,

Delgado0924
Aspirant
Apr 11, 2019
I will give that a shot and let you know how it goes.
- Delgado0924
  Aspirant
  Apr 11, 2019
  John,
  
  This is what I see now.
  
  I also no longer see my advanced support when I run the S/N against the Warranty check
  - JohnCM_S
    NETGEAR Employee Retired
    Apr 11, 2019
    Hi Delgado0924,
    
    Upon checking the warranty information for this model, it appears that warranty status is already correct. The hardware warranty of that device model is 5 years and the support warranty for 90 days. You may check this link as well for reference.
    
    We have also corrected the device model number to the actual model number, which is the RR4312S6.
    
    Regards,