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Forum Discussion
Issue with Warranty
Hello, I was going through to make sure all of my warranties were up to snuff and I have run across an issue with one of my NAS'. In my account it says I have all the support options available to...
John,
This is what I see now.
I also no longer see my advanced support when I run the S/N against the Warranty check
Hi Delgado0924,
Upon checking the warranty information for this model, it appears that warranty status is already correct. The hardware warranty of that device model is 5 years and the support warranty for 90 days. You may check this link as well for reference.
We have also corrected the device model number to the actual model number, which is the RR4312S6.
Regards,
Before I re registered the product. I had Oncall 24x7 5 years phone support which we purchased through CDW which is now gone. How do I get that back and how can I get phone support when I call the number it says I have to create a ticket online first which I can't because of this issue so I am stuck in an endless loop. It really makes no sense honestly.
Hi Delgado0924,
I see. We have fixed it already. Can you check again the warranty entitlement on the My Products page?
Regards,
I see the support back for the 24x7 on the warranty check but when I tried to create a dummy case and it is telling to purchase support and I don't see it in my support options or warranty information when I click on the product.
Hi Delgado0924,
Thank you for the feedback. We will check on this one. This is could be a bug. We will provide you an update as soon as possible.
Regards,
Sounds good. Thanks for the help John!
Good morning,
I just wanted to see if there was any update regarding this issue. I see I have chat support back but I no longer have my advanced support or phone and email support.
Hi Delgado0924,
I have not received any feedback yet regarding this. I have already sent a follow-up about this issue.
Regards,
Good afternoon,
I just wanted to follow up on this. It seem like everything is right execpt for the Advanced Support / Hardware Contracts we had purchased.
Warranty status in account:
Warranty status with Netgear Warranty Check:
Hi Delgado0924,
We did a change on the contract. Can you check if the issue is fixed?
Regards,
John,
Sadly I still do not see anything under Advanced Support / Hardware Contracts. Everything under Standard Product Warranty looks correct though.
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